FAQ - Customer accounts
Is my personal data confidential and protected?
All our users’ data is strictly confidential and can under no circumstances be sent to third parties or used for commercial purposes. Only competent authorities have the power to request the transmission of these documents in the event of ongoing legal proceedings. Your details are stored with the biggest Swiss providers. They are stored in Switzerland and are subject solely to Swiss law. Moreover, we have taken out specific insurance coverage of up to CHF 150,000 with a big insurance company that is also Swiss.
Is it possible to edit my personal data? (Postal address, telephone number)
Yes, you can edit your details in your customer area at any time. In the event of a change of address, you must simply send us new proof of address.
How can I close my Ben S. Digital Change account?
You can close your account simply and immediately by contacting our customer service team during office hours at the following address:[email protected]
How long do you keep my personal data after closing my Ben S. Digital Change account?
We stop storing it immediately if you haven't made any transactions. If you have made one or more transactions, we keep your data in accordance with legal provisions.
Can I add a bank account (origin or destination) for which I am not the account holder?
No, currently, the origin and destination account must be in the same name (joint accounts i.e. Mr and Mrs are accepted as long as one of the two names appears on the two accounts.)
Can I save several destination accounts or several origin accounts?
Yes, you can save several origin accounts and several destination accounts, as long as these are in your name. For that, all you have to do is visit your customer area.
Is the allocated IBAN personal to me?
No, the IBAN provided is not in your name, but in the name of the company Faniro SARL.
Is it possible to create several Ben S. Digital Change accounts?
No, it is not possible to create several accounts under the same name.
My account has been pending confirmation for over 48 hours, what should I do?
We normally approve accounts within 24 hours or we revert to you within the same time frame if the application is incomplete. If the delay proves to be longer, please contact our customer service team.
Can I add a beneficiary? (child, parent, partner)
Yes, you can add a beneficiary as long as your name also appears on this account.
Is it possible to delete a saved bank account? How?
Yes, you can add or delete your origin and destination accounts from your customer area.
Where is the IBAN sent by Ben S. Digital Change?
You will find it clearly shown in your customer area, we urge you to copy/paste it onto your banking platform to avoid any mistakes.
I have forgotten my password, how do I create a new one?
All you have to do is follow the steps on the website or smartphone app. In the event of a problem, contact our advisory branches of Plainpalais or Eaux-Vives via email at [email protected] or via telephone at +41 22 329 28 28.
